Terms and conditions of business

Please read the following Terms and Conditions of Business very carefully, as they may affect your use of our Website and your rights.
Date of Posting : 13-Apr-2007

• Unless otherwise agreed in writing by a Director of Hebden Design Limited, all goods are supplied in accordance with these terms and conditions of business.
• You can print a copy of these terms and conditions if required.
• Hebden Design Ltd reserves the right to make alterations to this website and details displayed on it, including prices.
• Receipt of acknowledgement of order(s) placed by you, constitutes acceptance by you of our terms and conditions of business.

  A. "Hebden Design Ltd" means Hebden Design Limited and any successor to it’s business and as the context allows, any other connected entity which supplies the goods ordered by you.
  B. "We" and "Us" means Hebden Design Ltd either alone or together with you as the context requires.
  C. "Working Day" means every day of the year except weekends, English Bank Holidays and statutory and public holidays.
  D. "You" means the person ordering the goods subject to these terms and conditions.
  E. "Website" means the web site you are browsing when you clicked on a link to reveal these Terms and Conditions, including all subsidiary pages.

1. We shall not be liable to you where the performance of our obligations to you is prevented, frustrated or impeded by reason of acts of God, war and other hostilities, civil commotion, accident, strikes, lock outs, trade disputes, acts or restraints of Government, imposition or restriction of imports or exports or any other cause not within the reasonable control of Hebden Design Ltd.
2. If any part of these Terms and Conditions is found to unenforceable by law, all other parts of these Terms and Conditions will not be affected and shall remain in force, and the unenforcable provision or provisions deemed superseded by valid, enforceable provision or provisions that most closely match the original intent.
3. While we will take all reasonable care to ensure that the information on this Website is accurate and up to date, this Website is provided on an “AS IS” and “AS AVAILABLE” basis without any representation or endorsement made and without warranty of any kind, whether express or implied, including but not limited to the implied warranties of satisfactory quality, fitness for a particular purpose, non-infringement, compatibility, security and accuracy.
4. We further make no warranties or undertakings (express or implied) about any of the information, content or materials provided on the Website. We cannot guarantee that the appearance and/or colours of products shown on this Website exactly reproduce the appearance and/or colours of the physical products themselves.
5. No warranty is given that the functionality of the Website will be uninterrupted or error free, that defects will be corrected or that the Website or the server that makes it available are free of viruses or anything else which may be harmful or destructive.
6. We will not be liable in contract, tort, pre-contract or other representations (other than fraudulent or negligent misrepresentations) for any economic losses in connection with these Terms and Conditions or outside of the Terms and Conditions.
7. We will also not be liable for any loss of goodwill or reputation; any special or indirect losses; loss of revenue, profits, contracts or anticipated savings, suffered or incurred by any party arising out of (or connection with) the provisions of any matter under these Terms and Conditions.
8. We are not responsible for the content of other Websites that link to this Website, nor are we responsible for the content of any Website to which links are provided from this Website. Links to other sites are provided purely for your convenience and do not imply that we approve of these sites.
9. These Terms and Conditions apply to all transactions on this Website, including the ordering of goods from Hebden Design Ltd. These Terms and Conditions do not affect your statutory rights.
10. We reserve the right to make any changes to these Terms and Conditions at any time and without notice.
11. Any changes we do make will take effect from the date the changes are posted to our Website, as detailed above.

1. The copyright in all materials on the Website, including their design, layout, text, graphics, and photographs, belong to their respective owners. Trade marks (whether registered or not), company names and the like are the property of their respective owners.
2. You are licensed to view and temporarily store Website pages and their content in your browser’s temporary cache and also to print out for your reference a single copy for non-commercial purposes and off-line review.

1. In connection with the supply of any goods or services ordered by you through this Website, we shall not be liable for any delay or failure to perform any of our obligations, if the delay results from events or circumstances outside our reasonable control (as detailed in General Terms 1 above), and we shall be entitled to a reasonable extension of our obligations to you (to the extent we owe such obligations) should a force Majeure event occur.

1. The risk of the goods shall pass to you on delivery.
2. All goods, delivered or not, remain the property of Hebden Design Ltd until payment is received in full.
3. Until such time as full payment is received by Hebden Design Ltd, you should retain such goods separately from other goods and clearly mark them in such a way that they can be readily identified as being the property of Hebden Design Ltd and any payment received by you for any sale of such goods must be held in a separate account in trust for Hebden Design Ltd.
4. In the event of non-payment by you for goods ordered we will, without loss of any rights or remedies, seek to recover the goods in your possession which belong to Hebden Design Ltd, in accordance with these Terms and Conditions.
5. In the event that we have to seek to recover goods which you ordered and for which payment has not been received by Hebden Design Ltd, we reserve the right to claim from you, any fees or costs incurred in recovering such goods.

1. We can only be responsible for reproduction of artwork supplied by the clients or produced against their written order.
2. In order to print efficiently from the artwork you supply, it may be necessary to adjust or re-draw some of your artwork. You will be advised of any changes made or recommended and no printing will take place until Hebden Design Ltd is in receipt of your agreement to (and approval of) the revised artwork.
3. A paper proof must be signed and agreed by the client, or their authorised agent, before we are able to proceed with supplying the goods ordered.
4. Hebden Design Ltd reserves the right to sub-contract all artwork requests to a third party.
5. Due to the variety of materials and the imprinting process utilised by Hebden Design Ltd and it’s suppliers, no guarantee can be given to match exactly pantone numbers or colour samples provided by you. Hebden Design Ltd and it’s suppliers will endeavour to match as closely as possible to the colours and references provided to us by you, but we cannot be held liable for any further costs that may arise.
6. All artwork and printing charges will be advised in advance of completion of the agreed order and will be levied in all cases, unless agreed by us.
7. No printing of artwork will take place until Hebden Design Ltd has received in writing the client’s agreed approval of the artwork request.

1. Cancellation charges will be payable by you, unless we agree otherwise, in respect of the time and materials used in proceeding with your order, if you cancel an order placed with Hebden Design Ltd.
2. Goods supplied against orders cannot be returned for any reason once they have been printed to your specification as per the signed paper proof. Goods ordered are not supplied on a "Sale or Return" basis.
3. However, if the printing is incorrect (i.e. different to the agreed and approved paper proof), we will re-print the products immediately.

1. Delivery must be to an address in mainland United Kingdom, excluding the Channel Islands.
2. For security reasons, all deliveries must be signed for to acknowledge safe receipt. If you are aware that no one will be available to sign for your goods, it may be advisable to supply us with an alternative delivery address.
3. If no one is available to sign for receipt of your goods, the delivery company will leave a card detailing how you can arrange for a re-delivery or where your goods can be collected from.
4. We aim to work closely with our carriers to ensure the best possible service and delivery times, however, some delays may occur which are outside of our control. In the event of a delay, we will endeavour to work with you and our carriers to resolve these as quickly as possible.
5. Whilst every effort is made to deliver your goods at a time and venue of your choice, no liability is accepted for delays incurred due to circumstances beyond our control.
6. You must ensure that you keep the receipt enclosed with your goods.
7. Delivery charges are made for each consignment and are detailed on our Website.
8. Non-delivery of goods – Supplies are invariably bound by the carrier’s terms and conditions and therefore claims for non-delivery of all or part of your consignment MUST be notified in writing within 5 working days of the intended delivery date, to enable claims to be made against the carrier.
9. Packages Damaged in transit – Claims arising from damage to packages in transit or upon delivery, MUST be advised to us immediately on receipt. Delivery sheets relating to damaged cartons should be signed, retained and made available to us accordingly.

1. If the goods you receive are incorrect, faulty or damaged upon delivery, we will exchange them or issue a refund of the full price (including any delivery charges), providing we are notified of the problem in writing (via e-mail or post) within 5 working days following your acceptance of the delivery.
2. We will reimburse you with any costs incurred in returning the goods to us and we will incur the costs of delivery regarding replacement items.
3. Refunds will be paid via the identical method of payment used to originally purchase the goods, unless we agree otherwise, within 30 days of receipt of the returned goods.
4. If the goods supplied become faulty within 12 months of delivery, we will normally offer exchange, refund or repair. To qualify for this, you must return the goods to us in an "as new" condition, together with the original box and packing, unless we agree otherwise.
5. This does not cover faults caused by accident, neglect, misuse, abuse, incorrect operation contrary to any "instructions" or advice which may have been given, civil disobedience, vandalism, acts of God, war, strikes, lockout or other labour dispute, fire, flood, drought, legislation or other cause (whether foregoing class or not) beyond our control.
6. In such cases, we will refund the applicable delivery charge for goods returned due to a fault or other defect, and cover the costs of sending replacement goods, which will only be sent by standard delivery, regardless of the original delivery option chosen by you.

1. Sales can be conducted in English only.
2. Your use of the Website and the purchase of any goods or services from it are governed in accordance with the laws of England and Wales.
3. The English courts shall have exclusive jurisdiction over any dispute or difference whatsoever arising out of, or in connection with, your use of our Website or the purchase of goods or services from it.
4. We do not accept changes or amendments to these Terms and Conditions.

Our Privacy Policy

The privacy of our online and offline customers is extremely important to us. We only use the information we collect about you lawfully, in accordance with the Data Protection Act 1998. We will not sell, trade or rent your details to any third parties. In order to help provide our services, we may occasionally provide information to other companies that work on our behalf in direct connection with goods you order from us.

Any personal information you enter on our site or our payment provider's site is only used to provide you with the information you have requested, and to send you goods that you have purchased. We may send you information from time to time about goods or services that we think may be of interest to you. If you do not wish to recieve such information you may tell us by sending us a message, an email, or by telephoning us. You have the right to request a copy of any personal information we hold about you. To do this, contact us by one of the means given on this site. We will require a payment of £10 to cover our administration costs.

In order to monitor and improve our website, we may gather information about your visit - including your operating system, browser version, IP address and which pages you visit. This information is automatically collected and logged when you go online and cannot be used to identify you.

We collect personal information from you when you purchase products in order to deliver the order, obtain payment and communicate with you about the status of your order. We keep a history of orders to provide customer service and accounts information.

This privacy policy covers only this web site. Any other web sites which may have been linked to from our web site will be subject to their own policy/policies, which may be different to ours.